ACE Digital Systems, LLC

Refund Policy & Pass-or-Retry Guarantee

Dual-Guarantee Architecture

30-Day Fair-Play Cash Guarantee
Try ACE Prep Hub risk-free for 30 days. Every purchase includes a 14-day no-questions-asked full refund. From day 15 through day 30, the same full refund remains available provided you have completed less than 20% of total practice items, so we can protect the platform from bad-faith abuse while keeping normal study exploration risk-free.
Pass-or-Retry Guarantee
If you reach our readiness target before sitting your official CFP® exam and do not pass, upload your official score report. Once we verify the outcome, your access extends free through one additional eligible sitting plus 14 days. Your dashboard tracks it automatically. One extension per order.

Refund & Guarantee Terms

Dual-Guarantee Architecture:

Try ACE Prep Hub risk-free for 30 days. Every purchase includes a 14-day no-questions-asked full refund. From day 15 through day 30, the same full refund remains available provided you have completed less than 20% of total practice items, so we can protect the platform from bad-faith abuse while keeping normal study exploration risk-free.

For the first 14 days after purchase, request a 100% cash refund for any reason — no usage conditions, no questions asked. To request a refund during your eligible window, please contact support through our in-app Help & Support channel or email us directly at support@aceprephub.com.

From day 15 through day 30, the same full refund remains available provided you have completed less than 20% of total practice items. This usage guardrail protects the question bank and coaching content from bad-faith consumption while still giving genuine candidates a full month to evaluate the platform.

Once approved, cash refunds are issued immediately by ACE Digital Systems, LLC and processed back to your original payment method via Stripe. Credit and debit card refunds typically appear on your statement within 5 to 10 business days, depending on your financial institution. All eligible refunds are issued in full with $0 administrative or restocking fees.

For Retaker Turnaround Flex-Pay orders ($485 x 2), requesting an eligible cash refund within the 30-day window immediately cancels all remaining scheduled installment payments and refunds eligible prior charges according to the 14-day / 30-day usage criteria.

Requesting and receiving a cash refund ends your software access immediately and permanently. Your existing diagnostic reports and score history are retained in a read-only archive and are no longer available for new drills, exports, or reports.

If you reach our readiness target before sitting your official CFP® exam and do not pass, upload your official score report. Once we verify the outcome, your access extends free through one additional eligible sitting plus 14 days. Your dashboard tracks it automatically. One extension per order.

The Pass-or-Retry Guarantee provides extended platform access at $0 charge for one additional eligible CFP® exam attempt if you reached our readiness target before sitting and do not pass. It never converts to a cash refund. Requesting and receiving a cash refund voids warranty eligibility for that exam cycle.

Pass-or-Retry Guarantee qualification

  • Sit your officially scheduled CFP® exam within the cycle covered by your plan and report the outcome through the Exam Portal.
  • Reach our readiness target before exam day: a weighted overall readiness of 80% or above (weighted by official CFP® domain weights), with no domain below our 70% readiness target, and a domain counts toward that check only after 25 answered questions in it. Your dashboard tracks this automatically.
  • Upload your official score report so we can verify the result.
  • Once the result is verified, access extends through one additional eligible CFP® exam sitting plus 14 days at no additional charge. One extension per order.
  • If you will skip that sitting, you may use one self-service deferral for that extension to move coverage to the following published sitting. Request it before the original expiry; the new date is final, and another skip requires support review for exceptional circumstances.
  • Skipping a sitting does not count as an exam attempt and does not create another automatic extension.
  • Pass-or-Retry Guarantee provides extended platform access only. It never converts to a cash refund, and it is void if the order was refunded.

Who processes your refund

Payments are processed by Stripe, Inc. and its affiliates. Stripe is the Merchant of Record for all orders, including tax calculation, collection, and remittance where applicable. Customer service inquiries and refund requests are handled by ACE Prep Hub in coordination with Stripe. Payment, billing, tax, and cancellation mechanics are governed by Stripe's Services Agreement.